Refund policy

Core principle

The full AI report costs €49 and is a one-time payment for a specific audit. If you did not receive the report, or it is unusable because of a fault on our side, we refund it.

When we refund

• Payment succeeded but the report was never generated or stayed inaccessible because of a technical failure.
• The report was generated with a material system error and its content is unusable.
• The same audit was charged more than once — the excess is refunded in full.
• A payment was taken even though access to the report had already been granted.

When we do not refund

Before payment you expressly confirm that you agree the report be prepared immediately and that you therefore lose the 14-day right of withdrawal. A successfully delivered report is therefore not refunded simply because you did not like the recommendations or found them insufficiently useful.

We also do not refund where the audit was run for a website that is not yours or where you supplied incorrect information.

How to request one

Email us with the audit ID and a short description of the problem. The audit ID appears in the report link.

We review each request individually and reply within a reasonable time.

Timing and method

Once a refund is approved we send it within 14 days to the same payment method used for the purchase. Additional time may pass before the funds appear, depending on your bank or card issuer.

Refunds are issued through Stripe. We charge no fee for a refund.

Consumer rights

This policy does not limit rights granted to consumers by mandatory provisions of law.